Virtual assistants, such as chatbots, are playing an increasingly significant role in improving patient experiences within hospitals. They can respond to patient inquiries regarding medications, appointments, or test results. Operating around the clock without direct human intervention, these systems reduce the administrative burden on hospital staff, especially during peak hours. This saves valuable time and effort that can be redirected toward medical tasks.<br />These assistants rely on artificial intelligence to understand natural language and analyze user intent. A patient can simply type or speak in plain language, and the system accurately interprets the query and provides a suitable response. Responses can also be tailored based on the type of illness or the patient’s medical condition, which enhances usability and creates a more patient-centered experience. Furthermore, many of these systems support multiple languages, catering to a broader range of patients.<br />The benefits of virtual assistants extend beyond text-based interaction. They can be integrated with other devices, such as smartphones and smart applications. They are also capable of sending reminders for medication intake or upcoming medical appointments. Moreover, they can be linked to electronic health records, ensuring accurate and up-to-date responses. These advantages make virtual assistants a fundamental component of modern digital healthcare and an essential step toward “smart medicine,” characterized by rapid and precise interaction.<br /><br />Al-Mustaqbal University – The First University in Iraq<br />